Delivery & Shipping Policies:
Furnitex reserves the right to deny or cancel deliveries to areas with limited, delayed, or difficult access including, but not limited to: zones requiring permits or special equipment to enter, campsites, construction zones, churches, country clubs, private estates, farms, military or government buildings or areas, storage facilities, universities etc. If your apartment complex or housing area is gated and requires an access code, please provide it to the delivery drivers when your delivery appointment is made. Missed appointments due to access issues are the responsibility of the customer and may result in a delivery cancellation fee (BDT 5000).
Delivery and Shipping:
Dhaka residents can choose between 3 shipping methods at checkout: Store Pick-Up, Home Delivery (No Setup), or Full Service Delivery & Setup. Outside Dhaka there is only one option Delivery till Parcel Service (No Setup) and in that case, clients need to bear parcel delivery cost. Furnitex is currently in the process of providing deliveries for out-of-country customers.
Furnitex offers FREE Home Delivery if clients purchase more than 15000 BDT Product within Dhaka (No Setup, at ground level). Outside Dhaka customers will receive Delivery till parcel office; fees are dependent on location and merchandise ordered.
Our delivery team will bring your order to the ground-level entrance of your home or apartment building. Setup and removal of debris are not included. At this time we are unable to provide haul-away services for old furniture, we apologize for any inconvenience.
Full-Service Delivery & Setup:
Furnitex offers Full-Service Delivery & Setup within Dhaka region. This service includes assembly of merchandise, placement in the home, and removal of trash at ground level. Haul-away of old furniture is not included.
- For local shipping: Local customers may qualify for Free Home Delivery! if the purchase value is more than 15000 BDT. Full-Service Delivery & Setup at ground level may also be available for Dhaka. FREE Home Delivery is offered on a discretionary basis and may be changed, or revoked at any time.
- For other locations: Shipping costs are based on your delivery area.
Furnitex will provide all customers with an estimated delivery date within 72 hours of the order being placed. Furnitex cannot guarantee the arrival date or time of your furniture. Estimations are made based on manufacturer stock at the time of the order and the manufacturer’s standard delivery times to our location in Dhaka. We will do our very best to communicate the status of your order every step of the way, and notify you by email if any changes in your delivery date are made. Once the shipment leaves our warehouse you will be given a tracking number, when applicable.
Please report any shipping damage at the time of delivery, prior to signing the delivery receipt. Failure to do so will release the delivery company from any damage claims. It is very important to carefully inspect your product before signing the delivery receipt. If the damage does not look like it is repairable, refuse delivery and call us immediately. For customers receiving drop-off service, please inspect the packaging prior to signing the delivery receipt.
Shipping fees reflect the price of shipping multiple items (if applicable) in a single shipment. In the event that one or more items are backordered and there will be a delay, the customer will be given the option to request separate shipments. In this situation, the customer is responsible for any additional fees that multiple shipments may incur. Alternately, the shipment can be held until all pieces are in stock and ready for a single shipment and single fee.
Furnitex is not responsible for incorrectly entered shipping addresses during the online checkout process. Due to a penalty assigned by the shipping company, a BDT 5000 fee will be charged in the event that the customer requires an address correction after a shipment has been scheduled. This fee is not a punishment, but rather an attempt to recoup the charge from the shipping company. Please be advised that, in an effort to protect our customers from fraud, we will require proof of address when such requests are made.
When an order is ready, the customer will be contacted by Furnitex and informed that the order is ready to ship. Customers can then expect a call from the shipping company to schedule a convenient date and time for delivery. Please ensure you respond to communications within 24 hours, or storages fees may be applied by the shipping company. In the event that the shipping company charges storage fees, we will pass those charges on to the customer. Customers will be notified by email of the additional fee, and the credit card on your account will be charged.
Furnitex offers no hassle returns on most items. Returns will be accepted within 72 hours (3Days) of delivery, the client must be responsible for shipping costs. All items must be in original packaging and unassembled. Items not in the original packaging, or merchandise that has been assembled, cannot be returned. Merchandise must be in like-new condition in order for customers to receive full credit.
Upon return, the furniture will be inspected for damage before we can process your refund. Damaged items can only be exchanged for the exact same item. A restocking fee of 10% will be applied for all returns. Return shipping is the responsibility of the customer. The original shipping charges and handling fees for the returned item(s) are also the responsibility of the customer and will be deducted from the refund amount. In addition, there is a 10% restocking fee which will be deducted from your refund on all drop-ship orders.
If returning items need to be picked up from your home, you will be charged a pickup fee. The initial delivery fee is not refundable. Prices paid at the time of purchase are final. Refunds on purchases made by cash or check will be refunded by mailed check within ten (10) business days of receiving returned merchandise in its original condition.
When a damaged item has been replaced, the customer is responsible for returning the original, damaged merchandise (in original box/wrapping), within 3 days of receiving the replacement item. Please be advised that the shipping company will not accept items for shipment unless they are properly packaged. If Furnitex does not receive the returned items within 3 days, your credit card will be charged for the replacement item. These fees are not refundable.
Furnitex providing 72 Hours ( 3Days ) Replacement warranty. Replacement request cannot be accepted without any valid reason.
If your item was damaged during shipping we will replace the damaged item for the same model at no cost to you. Furnitex must be notified of damage and intention to return within 24 hours of receiving delivery.
For your own protection, be sure to note any outside or packaging damage with the shipper at the time of delivery. We do not accept exchanges based on colour preferences. Please note that computer displays and lighting conditions may affect the accuracy of product images. Furnitex does not accept returns based on colour preference alone.
Furnitex will accept the exchange of defective or damaged furniture within 3 days of delivery. We reserve the right to repair or replace any part(s) found to be defective in workmanship for up to one year. All items must be inspected by a Furnitex representative before the claim can be submitted.
The following are not manufacturer defects:
- Colours may vary slightly from the photo taken because of photography, lighting, and/or computer display differences.
- The foam will soften slightly over time.
- Sizes are stated in BD standard measurements while the actual sizes are manufactured using the metric system, and therefore the sizes may vary slightly.
- There are no exchanges or refunds on any pillows.
Limitations and Qualifications of Sale:
The customer understands that Furnitex will give the best estimate of delivery time, but is not responsible for factory delays, shipping delays, port closures, out of stock products, back-ordered products, or any other factors beyond Furnitex’s control. Furnitex makes no delivery time guarantees. No compensation is available for backorders and/or delayed orders.
All claims of damage, defects, insufficiency, impairment, or mis-shipped merchandise must be received by Furnitex in writing within 48 Hours (2 days) after the customer receives the merchandise.
The customer and Furnitex agree that no other accordance or promises, oral or written, specified or implied, shall inhibit or modify the terms of the sales contract.
All merchandise must be paid in full before deliveries can be scheduled. Delays in shipping on behalf of the customer may result in a 10% storage fee.
Measurements, dimensions, size, shapes, finishes, colours, and styles are approximate. All are subject to change by the manufacturer; Furnitex will not be liable.
Orders placed on our online store are charged and processed quickly. Once an order is received, Furnitex immediately places items into production and processes the order for shipment from our stock or the manufacturer. Customers will receive notifications by email once sales are approved for processing, or if additional permissions or information is needed to proceed. This occurs within 48 hours of a sale being submitted through the website.
Orders may be cancelled by the customer within 6 hours without incurring a processing fee. All customer-requested cancellations received after the 6-hour window will be charged a 5% fee, to cover Furnitex’s processing costs. No exceptions.
If the furniture has been shipped from the manufacturer to Furnitex, orders may not be cancelled.
Items that have shipped from Furnitex to the customer cannot be cancelled.
We accept the following methods of payment: Credit card (Visa, MasterCard, and American Express,).
Check card (also called debit cards, ATM cards or banking cards) with a Visa, MasterCard or American Express (Payment must be made within 24 hours, or the order will be automatically cancelled.).
We don’t provide any credit system. Cash on delivery is available for Dhaka only.
Site Errors: Incorrect Shipping, Pricing, Product Photos, and/or Set Misconfigurations:
Furnitex is proud to say that our employees make every possible effort to ensure that the information we provide is complete and accurate to the best of our ability. Unfortunately, mistakes can and do occur. For this reason, Furnitex reserves the right to revoke any advertised offer and to correct for any errors or omissions (even after orders have been placed) at the time such errors are discovered.
Furnitex cannot guarantee that information advertised online is without error, including pricing, images, availability, and/or colours shown. If we discover an error in pricing, they will be corrected and you will be notified of the changes as they pertain to your order. Prices shown online do not include sales tax or delivery fees. You are responsible for any delivery fees or state taxes that apply to your order.
Backorders and Discontinuation of Stock:
If an item has been discontinued customers will be notified and given the option to cancel the order with no restocking fee. Back-ordered items must be approved by the customer prior to an order being finalized.
Our products are intended for home or office use only. There is no warranty for commercial use.
If your needs or preferences are very specific please call for a consultation before ordering.
Store Pick-Up Requirements:
- Online customers must be present at the time of pick-up with a valid ID and copy of the online invoice. If the person attempting to receive the merchandise is not listed on the sale, is missing information, or does not have a valid photo ID, our warehouse will not release merchandise to them. We apologize for any inconvenience.
- In-Store customers picking up must have sale receipt and a valid ID. Purchaser does not have to be present if the person picking up has the original sale receipt.
Store Pick-Up Timing:
Merchandise must be picked up within 2 days from the date of purchase (for in-stock items) or 2 days from the date that the merchandise arrives at our warehouse (for backordered items). In the event that no pickup attempt is made within this time-frame, the sale will be treated as a cancellation with a 40% restocking and storage fee applied. The remaining balance will stay as in-store credit and customers will be notified by phone and/or email.
Please Note Furnitex reserved full rights to change any of terms and conditions without any pre-notice.