Furnitex offers no hassle returns on most items. Returns will be accepted within 72 hours (3Days) of delivery, the client must be responsible for shipping costs. All items must be in original packaging and unassembled. Items not in the original packaging, or merchandise that has been assembled, cannot be returned. Merchandise must be in like-new condition for customers to receive full credit.
Upon return, the furniture will be inspected for damage before we can process your refund. Damaged items can only be exchanged for the exact same item. A restocking fee of 10% will be applied for all returns. Return shipping is the responsibility of the customer. The original shipping charges and handling fees for the returned item(s) are also the responsibility of the customer and will be deducted from the refund amount. Also, there is a 10% restocking fee which will be deducted from your refund on all drop-ship orders.
If returning items need to be picked up from your home, you will be charged a pickup fee. The initial delivery fee is not refundable. Prices paid at the time of purchase are final. Refunds on purchases made by cash or check will be refunded by mailed check within ten (10) business days of receiving returned merchandise in its original condition.
When a damaged item has been replaced, the customer is responsible for returning the original, damaged merchandise (in original box/wrapping), within 3 days of receiving the replacement item. Please be advised that the shipping company will not accept items for shipment unless they are properly packaged. If Furnitex does not receive the returned items within 3 days, your credit card will be charged for the replacement item. These fees are not refundable.